1. Review before purchase
Before payment, review the current Adobe compatibility disclosure, XMP format, available installation information, product description, price and single-user commercial license. Do not assume compatibility where validation is marked as pending. Results vary by camera, profile, lighting, Exposure, White Balance and source processing.
2. Immediate supply and withdrawal
Before immediate delivery is requested, checkout requires express consent to begin digital supply immediately and acknowledgement that, where applicable, the statutory withdrawal right is lost once supply begins.
Where that withdrawal right has been lawfully lost after supply begins, no voluntary refund is offered for a simple change of mind. This does not affect mandatory rights or remedies.
The legal effect depends on the mandatory law applicable to the customer and transaction. This policy does not replace or restrict rights that cannot lawfully be waived.
3. Faulty or non-conforming content
Immediate digital delivery does not remove remedies for content that is faulty, corrupted, materially misdescribed or otherwise non-conforming. Manazyr will investigate download and product-conformity issues and provide the remedy required by applicable law.
4. Refund route for Managed Payments
For a transaction completed through Stripe Managed Payments, Link is the Merchant of Record presented to the customer as “Sold through Link”. Stripe and Link administer payment processing, applicable indirect taxes, the transaction receipt and transaction-level support under their terms. Manazyr remains responsible for the Product Files, the product license, secure digital delivery and product-specific support. This Merchant of Record arrangement applies only to transactions actually completed through Managed Payments.
Payment, tax, receipt and transaction-level refund requests for a Managed Payments purchase are administered by Stripe and Link. Contact Link support for the transaction itself and Manazyr support for the Product Files, secure delivery, installation or conformity. Purchases completed through another future channel are governed by the provider and terms identified in that channel.
5. Information needed for support
Send the following information to Manazyr support:
- Order number and the email address used for purchase.
- Product name and a short description of the issue.
- Adobe application and exact version, operating system and source-file type where relevant.
- A screenshot of the Presets panel when it helps diagnose installation.